FAQ

Unlike regular cotton pads, SolCotton dry wipes deliver a more elevated, comfortable and versatile experience:

Ultra-Soft & Gentle
Standard pads can feel rough or drag on the skin, while SolCotton dry wipes offer a smooth, plush touch that feels comfortable even around delicate areas such as the eyes, nose...

Tear-Resistant & Non-Shredding
Cotton pads often fray or fall apart, especially when wet. SolCotton dry wipes are engineered to stay intact, allowing for efficient cleansing and care without leaving fibers behind.

Wet & Dry Dual-Use
Unlike typical cotton pads designed only for skincare liquids, SolCotton dry wipes work both dry (for drying or cleansing) and wet (to remove a scrub, a mask or refreshing the face) without losing texture or comfort.

Versatile Daily Care
SolCotton dry wipes support a broader range of everyday gestures, from beauty routines and travel touch-ups to personal care, making them more functional than standard cotton pads.

Premium Texture & Comfort Feel
The non-woven process gives SolCotton dry wipes a refined, uniform texture that feels elevated and consistent across each sheet, whereas cotton pads can vary in density and softness.

In short, SolCotton dry wipes offer a more refined, versatile and comfortable alternative to everyday cotton pads.

Ultra Soft & Gentle
Towels can feel abrasive, especially on sensitive or irritated skin, while SolCotton dry wipes provide a smooth and cushioned touch that is gentle enough for the face and delicate areas.

Wet & Dry Dual-Use
Towels are mainly used dry, while SolCotton dry wipes perform equally well wet or dry. They can be used dry for cleansing or drying the skin, and wet with water or skincare products without losing comfort or resistance.

Hygienic Single-Use
Towels accumulate bacteria and residues over repeated uses and require frequent washing. SolCotton dry wipes offer a clean, fresh sheet every time, making daily care more hygienic and convenient.

Versatile Daily Care

SolCotton dry wipes support multiple everyday gestures such as makeup removal, personal hygiene, travel routines or quick refreshes throughout the day, purposes for which towels are less adapted.

Premium Texture & Comfort Feel
The non-woven process gives SolCotton dry wipes a refined, consistent and plush texture, while towels can vary widely in softness, density and absorbency.

SolCotton dry wipes elevate daily care with a softer and more practical alternative to traditional towels.

Each dry wipe is designed for single use, ensuring perfect hygiene. However, they are strong enough for multiple uses throughout the day.

Yes, all Solcotton products are dermatologically tested, hypoallergenic, and fragrance- and alcohol-free.

All our wipes are crafted from 100% premium natural cotton, soft, breathable, and lint-free.

No. Our wipes are free from perfume, alcohol, dyes, bleach, and harsh chemicals.

Yes, all Solcotton wipes are biodegradable, renewable, and made from responsibly sourced cotton.

Each collection is designed for a different moment of your daily routine, from simple everyday gestures to more refined, indulgent rituals.
Find the one that fits your lifestyle on our page Which cotton sheet is made for you?

Keep the pack sealed and stored in a cool, dry place.

Yes, all our products are vegan, cruelty-free, and never tested on animals.

We use OEKO-TEX® certified cotton and water-efficient non-woven technology. Our products are biodegradable, plastic-free, and come in recyclable packaging.

To create a Solcotton account, begin by selecting the account icon at the top right of our website. Enter your email address, then check your inbox for a message from us. Tap the secure login link, you will be signed in instantly and your account will be created at the same time. No password is required, every future sign-in works the same way, simply request a new secure link.

There is no password to remember. Visit the login page, enter your email address, then open the email we send and use the secure link to access your account immediately.

Our store uses a password-free experience. There is no password to change. Whenever you want to sign in, request a secure link with your email address and access your account from that email.

Sign in using the secure email link. Once in your Account Dashboard, open your profile to review your details. You can update your name, email or phone number, and manage your addresses by adding, editing or removing them. When you are finished, confirm the changes to save them, then return to your orders to review past purchases and tracking.

If you wish to delete your Solcotton account, please contact our customer service via the contact form by selecting the “Account” category. We will confirm your request, permanently remove your account and associated personal data in line with privacy regulations, then send you a confirmation once the deletion is complete.

Yes. Add your selected items to the cart and proceed to checkout. Choose to continue as a guest, enter your shipping details and preferred payment method, then place your order. You will receive order confirmation, updates and tracking by email, no account required.

You can sign up for our newsletter from the bottom left corner of our homepage. Simply enter your email address in the designated field and click Subscribe.
By subscribing, you will receive regular updates on our latest news and events, as well as access to exclusive, personalized offers.
If you wish to unsubscribe from Solcotton newsletters, use the link at the bottom of each newsletter.

Select the products you would like to purchase and add them to your shopping bag. Once you are ready, click on the cart icon and proceed to checkout. You may either log in with the secure email link we provide or continue as a guest. At checkout, enter your shipping details, choose your delivery method, and provide your payment information. Review your order summary carefully before confirming. After payment, you will immediately receive an email with your order confirmation and all the details.
If you experience any issues, feel free to contact our team by filling out the contact form.

As soon as your payment has been processed successfully, you will receive an email confirmation with your order number and details. If you do not see the confirmation within a few minutes, please check your spam or promotions folder. You can also log into your account via the secure email link to view the status of your order at any time.

Once an order has been placed, it is automatically prepared for processing to ensure the fastest possible delivery. For this reason, changes are not possible.
If you wish to cancel your order, please contact our customer service team using the contact form as soon as possible. If your order has not yet entered the preparation stage, we will do our best to accommodate your request. However, once the order is being prepared or has already been shipped, it can no longer be canceled.

To ensure the fastest possible delivery, it's unfortunately not possible to change the delivery address once your order is being prepared in our warehouse.
If the parcel cannot be delivered, it will be returned to us, and we will issue a refund as soon as we receive it.

We take every measure to ensure our stock levels are accurate. However, in rare cases a product may become unavailable at the time of your purchase. If this happens, we will cancel the order or the unavailable item and notify you by email. Any payment made for the cancelled item will be fully refunded to your original payment method.

For hygiene reasons, opened beauty and care items cannot be returned. Unopened products may be returned within 14 days.
For full details, please visit our Returns & Refunds page.

Once your return is received and approved, your refund will be issued to your original payment method within 10 business days.
Processing times may vary depending on your bank or card provider.
For more details, please visit our Returns & Refunds page

Several payment methods are accepted on the Solcotton website:
- CB, Visa, Mastercard
- Apple Pay
- PayPal

Absolutly! We take the security of your payment details very seriously. Solcotton uses a secure payment system with proven encryption methods that comply with banking regulations. You can shop on our website with complete confidence.

If your payment isn’t going through, please try the following:
- Make sure your card details are correct
- Check that your payment method is supported
- Try a different browser or device
- Clear your cache and cookies

If the issue persists, please contact our customer support team via the contact form, we will be happy to help you finalize your order.

We currently ship to Metropolitan France only. More countries will be added soon!

We deliver with Colissimo to offer reliable delivery options across Metropolitan France.

Colissimo Home Delivery: 2 to 4 business days
Delivery cost : 1.99 €

Free delivery on orders over 29 €

Due to a high volume of orders, delivery times may be longer than usual.

These delivery times are in addition to the order preparation time. After your order leaves our warehouse, it travels with our trusted carrier, who will keep you updated until delivery.
Shipping costs are automatically calculated at checkout based on your delivery choice, and you will receive a tracking link by email once your order has been shipped.

We are truly sorry if your order arrived damaged or incomplete.
Please reach out to our customer service team through the contact form within 48 hours of receiving your parcel by selecting "Delivery" category.
Our team will make sure to find the best solution for you, whether that is a replacement or a refund.

If your order has not been fulfilled yet, we may be able to update your address for you!
Please email customerservicefr@solcotton.comas soon as possible with both your order number and the full correct shipping address.
We cannot update your address once a shipping label has been created.

Please note that we cannot guarantee your information will be updated before shipment, as processing depends on our business hours.

We do not refund shipping fees on orders that have an incorrect address provided.

If a non-delivered order is returned to the sender, a refund may be issued for the product value only. Original shipping fees and return shipping fees will be deducted from the refund. Customers may then place a new order with the correct shipping address.

Once your order has been confirmed and prepared by our warehouse, you will receive a shipping confirmation email.
Simply click on “Track my order” in the email to view your delivery progress in real time. You can also find your tracking information directly in your Solcotton account.
To access it, log in by clicking “My Account” at the top right of our website, then select “My Orders.”

Want to become a product tester? Join our ambassador program to get early access to our latest products, share your feedback, and be part of our community.

You can apply to our current campaigns here. Sign up today and start testing.

Your opinion matters!

At the moment, only our dry tissues and beauty towelettes are available for testing, but stay tuned, more exciting new products are coming soon!

Anyone who’s curious about our products and wants to share their opinions can apply to be an ambassador! We welcome a variety of voices and lifestyles, join our community, and start testing.

If you’re selected for a campaign, we’ll notify you directly via email with all the details on the products to test and how to participate. Make sure to keep an eye on your inbox!